Returns & Exchanges Policy
At The Furniture Warehouse, we want you to love your home; if you are not completely satisfied with your purchase, you can return most items within 30 days of delivery for a full refund or exchange. Please ensure all items are in their original condition and packaging to qualify for a return.
Initiate Your Request
Log into your account portal or contact our customer care team with your order number to start the return process.
Prepare for Pickup or Shipping
Carefully disassemble the furniture and secure it in its original packaging to prevent damage during transit.
Schedule a Collection
For large items, we will coordinate a professional freight pickup at your convenience; for smaller decor, we will provide a prepaid shipping label.
Inspection and Refund
Once our warehouse team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing